TERMS OF SALE

A valid credit or debit card issued by a bank is acceptable to us. www.sorellenyc.com retains the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party with which you have contracted.

PRIVACY POLICY

SORELLE NYC LLC, is the owner of this website. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. *Please check the terms and conditions pages from time to time- as the agreement terms may change.

PROHIBITIONS

You must not misuse this Website. You will not: commit or encourage a criminal offense hack into any aspect of the Service; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.sorellenyc.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

DISCLAIMER OF LIABILITY

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, www.sorellenyc.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.sorellenyc.com’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

COMPLAINTS

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please email us at info@sorellenyc.com with any complaints or comments.

RETURNS

All jewelry is final sale. Because SORELLE is a small operation, we do not accept returns, exchanges or offer price adjustments on any of our items.

Both Shipping and handling charges are non refundable.

SHIPPING

GROUND |  3-7 DAYS                          FREE*

PRIORITY |  2-3 DAYS                          $ 18

INTERNATIONAL                                 ESTIMATED AT CHECKOUT

After purchase confirmation, the order processing takes up to 3 days to process. Once your order has been processed, your product(s) will be shipped within 24 hours. Orders will be shipped out during the week, and will not be delivered on weekends or federal holidays.

All orders that are shipped out are shipped via USPS or UPS.

Upon shipment, you will receive a confirmation email.

SERVICE DELAYS

SORELLE is not responsible for unexpected shipping delays caused by circumstances related to the courier.

SORELLE ships to all 50 states in the continental US and International.

FAQ

1. Where is the jewelry made?

All pieces are crafted in New York City.

2. What sizes do you carry?

Rings run one-size unless otherwise listed.

3. Do you have an email I can contact you?

Please direct all product questions to info@sorellenyc.com.

4. Who do I contact for press?

Please send all press inquiries to sorellenyc@gmail.com.

5. Is the jewelry nickel-free?

All pieces are 100% nickel-free.

6. Why is it final sale?

Because every item is made to order, all jewelry is final sale. However, if the jewelry arrives defective, we will gladly replace it.

7. My package was lost. What do I do?

If you are unable to track your shipping order or the courier has confirmed the loss of your order, please contact us at info@sorellenyc.com.

8. What kind of payment do you take?

We accept all major credit cards (Visa, MasterCard, American Express and Discover).

9. What is your Return Policy?

All jewelry is final sale unless defective. Shipping and handling charges are also non-refundable. Defective jewelry may only be replaced with the same item. If needed, we also offer repairs on faulty items. If the item cannot be repaired or replaced, you are entitled to a full refund.